Privacy Policy

Privacy Statement for ZEHUB Websites and Customer Services

Effective as of: June 2023

1. Subject of this privacy statement

The protection of your personal data (hereinafter referred to as “data”) is a major and very important concern for us. In the following, we would therefore like to inform you in detail about which data is collected during your visit to our website www.zevhub.co.uk  as well as the subdomains and the use of our offers there and how these are processed or used by us in the following. Furthermore, we would like to inform you about the rights you are entitled to and the technical and organisational protective measures we have taken with regard to the processing of your data.

 

2. Name and address of the data controller and service provider

Please address any questions or comments about this privacy policy or about data protection in general to the below address or by e-mail to ev@zevhub.co.uk.

Zevhub Limited

15 Mandela Way

Bermondsey

London

SE1 5SS

3. Collection and use of your data

The extent and nature of the collection and use of your data differs depending on whether you visit our website only to retrieve information or whether you use offers on our website which require you to provide further data about yourself, for example when using our contact form.

3.1. Informational use

For the purely informational use of our website, it is generally not necessary for you to provide personal data.

Rather, in this case we only collect and use the data that your internet browser automatically transmits to us, such as

  • Date and time of access to one of our Internet pages

  • Your browser type

  • the browser settings

  • the operating system used

  • the amount of data transmitted and the access status (file transmitted, file  not found etc.) and

  • Your IP address.

We process these data during an informational visit exclusively in a non-personal form. This is done to enable you to use the Internet pages you have called up and to be able to check whether our web pages are displayed optimally.

In this context, your IP address will be stored in the log for 60 days to enable conclusions to be drawn and security gaps to be closed in the event of security-relevant incidents such as hacking attacks. 

The processing of personal data is governed in the UK by the Data Protection Act 2018. (“GDPR”) and in our interest to be able to display our website reliably and as trouble-free as possible.

3.2. Use of contact forms

If you wish to contact us using the contact forms provided on our website, we will collect the following data from you:

  • The category of your request (e.g., “Press, Media, General Information”, “Jobs & Internships”, “Partnerships & Cooperation”, “Purchasing & Suppliers”, “Technology”, “Network & Locations”, “Data Protection” or “Other”)

  • Your name

  • Your company (optional)

  • Your e-mail address

  • In the contact form for new sites additionally your phone number, site relationship (optional), property information

  • Your message to us

We use this data to answer your e-mail enquiry. In this context, we use the category of your enquiry to be able to assign your enquiry internally according to your request.

The data collected via the contact forms and the communication to answer your enquiry will not be stored on the web server.

Data that you sent us using our contact forms will be deleted once your request is completed.

3.3. Customer Service

If you contact our customer service, we will collect certain personal data to handle your inquiry.

If you contact us by phone, we may ask for general data with regard to assist you with regard to the charging conditions (e.g., car model, RFID of your mobility service provider). If a follow-up is required, we may ask for your phone number or email address to contact you.

In order to improve our customer service, we will also ask you, whether we may record the phone call. If you confirm the recording, we will record the call including all personal data mentioned in this call.

If you contact us by email, we will collect the following categories of data:

  • Name

  • Email address

  • Inquiry

  • Metadata: Date and time of your inquiry, language.

3.4. Newsletter

We may offer a newsletter subscription on our website. In order to send you the newsletter, we collect:

  • Your email address

  • Date and time of the newsletter subscription.

3.5. Customer surveys

By participating in our surveys, we collect your opinion on our customer service and charging sessions in order to improve our services. The results may be tracked back to you. If you provide your email address (optional) we may contact you to find better solutions regarding our services.

Additionally, technical data needs to be collected from your browser when participating in the survey. This is technically necessary to display the website, perform the survey and ensure stability. In order to do so, we collect technical personal data, e. g. your IP address, time zone and data about your browser. 

4. Use of cookies

4.1. Which cookies do we use?

For our internet presence we use the technology of cookies. Cookies are small text files that are sent to your browser by our web server when you visit our website and are stored by the browser on your computer, tablet computer or smartphone for later retrieval.

We use the following cookies on our websites:

_cookieconsent_status] Function: This cookie stores your notice of the cookie usage notice on this Web site. It contains the content “dismiss” if you have clicked on “Understood!” on our cookie notice. The cookie is stored for 12 months and is a so-called first-party cookie, i.e. a cookie that is controlled from our website.

For Google Analytics (see in detail below):

One cookie is part of Google Analytics (see below) and is used to identify a user. It contains a sequence of numbers and is stored for 24 months. The cookie is a so-called first-party cookie, which is controlled from our website.

One cookie is part of Google Analytics (see below) and is used to identify a user. It contains a sequence of numbers and is stored for 24 hours. The cookie is a so-called first-party cookie, which is controlled from our website.

4.2. Disabling Cookies

Whether cookies can be set and retrieved is determined by the settings in your browser. You can, for example, completely deactivate the storage of cookies in your browser, restrict it to certain websites or configure your browser so that it automatically notifies you as soon as a cookie is to be set and asks you for feedback. You can block or delete individual cookies. For technical reasons, however, this may result in some functions of our website being impaired and no longer functioning fully.

4.3. Generally revoke or change cookie consent

To change or remove your cookie consent settings for our website, please go to the bottom of our website and click on “Cookie Settings”.  The Cookie Consent selection menu will be shown again, in which you can specify your desired settings.

5. Google Analytics, Google Ads and Google Tag Manager

It is important to us to design our Internet pages as optimally as possible and thus make them attractive for our visitors. To do this, it is necessary for us to know which parts of it reach our visitors in what way.

This website uses Google Analytics, a web analytics service provided by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). Google Analytics uses cookies, i.e. text files which are stored on your end device and which enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. IP anonymisation has been activated on our website so that your IP address is shortened by Google within member states of the European Union or in other states which are party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide further services to us as website operator in connection with website and internet use.

The recording of your usage behaviour and the transmission to Google will only take place if you have previously consented to the data processing and use of cookies for the purposes of “Analytics Cookies/google analytics”. You can withdraw your consent at any time and prevent data collection in Google Analytics for the future by clicking on “Cookie Settings” at the top of this page and deactivating the use of cookies for “Analytics Cookies/google analytics” purposes.

Alternatively, you can prevent the storage of cookies by adjusting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.

You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Your data collected within the scope of Google Analytics will be deleted after 18 months.

Google Ads Conversion Tracking tracks the conversion rate and the success of our marketing campaigns. In order to enable this, cookies are used to single out website visitors. Further information about how Google collect and use ad data can be found on https://policies.google.com/technologies/ads.

The recording of your usage behaviour and the transmission to Google will only take place if you have previously consented to the data processing and use of cookies for the purposes of “Marketing”. You can withdraw your consent at any time and prevent data collection for the future by clicking on “Cookie Settings” at the bottom of this page and deactivating the use of cookies for “Marketing” purposes.

Data from Conversion tracking is shown for 30 days.

In connection with the use of Google Analytics and Google Ads, we use the Google Tag Manager service on our website.

With the service Google Tag Manager, we manage so-called “tags”, which we have integrated on our website. Tags are small code elements that can be used to measure traffic and visitor behaviour, to measure the impact of online advertising and social channels, to use remarketing and targeting, and to test and optimise websites. When using tags, no data is stored on your end device.

We use these tags exclusively within the scope of website analysis with Google Analytics, i.e., to be able to analyse and optimise your use of our website even more precisely.

The Google privacy policy can be found here:

https://www.google.com/policies/privacy/partners/?hl=en.

To ensure an adequate level of data protection when transferring your data to a third country, we have agreed standard data protection clauses with Google LLC, which have been adopted by the European Commission and the United Kingdom for this purpose. You can obtain a copy of this agreement from us on request. Please contact us using the contact details above.

The processing of your data is carried out on the legal basis of GDPR in connection with your consent to the processing of your usage data for the purposes of “Analytics Cookies/google analytics” and “Marketing”. 

6. Google Maps

We also use content from Google Maps on our website to display maps of the surrounding area with charging options.

The display of Google Maps and a data transmission to Google will only take place if you have previously activated “external media/Google Maps” on our page and thus consented to the data transmission to Google.

You can revoke your consent at any time and prevent any further data transmission to Google in the future by clicking on “Cookie Settings” at the bottom of this page and deselecting the “External media/Google Maps” option.

In accordance with the Google Terms of Use (as at 31.03.2020), the Google Maps service is provided to you by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) if you have your habitual residence in the European Economic Area or Switzerland. If you have your habitual residence in another country, the Google Maps service will be provided to you instead by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).

When you call up our page with activated “External media/Google Maps”, the Google company responsible for your location will thus receive the information that you have called up the corresponding page on our website.

In addition, the data referred to in point 3 a) of this declaration will be transmitted. This is done regardless of whether you are logged into a Google user account or whether no user account exists. If you are logged into a Google Account, this data is directly assigned to your account. If you do not want this assignment to your profile, you must first log out of your Google Account.

When using Google Maps, your personal data may be transferred to Google companies in countries outside the European Economic Area where an adequate level of data protection is not guaranteed and your rights under European data protection law may not be enforceable. With your declaration on the use of Google Maps, you expressly consent to such a transfer of data.

Further information on the purpose and scope of data collection and processing by Google can be found in the Google privacy policy: 

https://policies.google.com/privacy?hl=en&gl=en. 

There you will also find further information on your rights and settings to protect your privacy.

The processing of your data is carried out on the legal basis of GDPR in connection with your consent to use the Google Maps offer. 

7. Google Fonts

Google fonts and symbols are used on our website in order to show content on Google Maps. The display of Google Maps and a data transmission to Google will only take place if you have previously activated “external media/Google Maps” on our page and thus consented to the data transmission to Google.

In accordance with the Google Terms of Use (as of 22.01.2019), the Google Fonts service is provided to you by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) if you are habitually resident in the European Economic Area or Switzerland. If you have your habitual residence in another country, the Google Fonts service is provided to you instead by Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).

When you call up our page with activated “External media/Google Maps”, the Google company responsible for your location will thus receive the information that you have called up the corresponding page on our website.

In addition, the data referred to in point 3 a) of this declaration will be transmitted. This is done regardless of whether you are logged into a Google user account or whether no user account exists. If you are logged into a Google Account, this data is directly assigned to your account. If you do not want this assignment to your profile, you must first log out of your Google Account.

Further information on the purpose and scope of data collection and processing by Google can be found in the Google privacy policy: 

https://policies.google.com/privacy?hl=en&gl=en. 

There you will also find further information on your rights and settings to protect your privacy.

The display of Google Maps and a data transmission to Google will only take place if you have previously activated “external media/Google Maps” on our page and thus consented to the data transmission to Google.

You can revoke your consent at any time and prevent any further data transmission to Google in the future by clicking on “Cookie Settings” at the bottom of this page and deselecting the “External media/Google Maps” option.

The processing of your data is carried out on the legal basis of Art. 6 para. 1 a) GDPR in connection with your consent to use the Google Maps offer. 

8. Customer Service

If you need support or have another inquiry, you can contact our customer service. In order to handle your inquiry and respond to you, we need certain categories of personal data which will be handled in accordance with GDPR.

All customer service tickets will be anonymised within 30 days after closing date.

If you call our customer support, we will also ask for your consent to record the phone call. If you consent to recording the call, we will use the recording for training purposes of our customer support agents and improve quality of our customer service. 

The recording will be retained for 30 days. You have the right to withdraw your consent at any time with effect for the future to delete the recording by email to ev@zevhub.co.uk   

9. Newsletter

You have the opportunity on our website to subscribe to our newsletter. The collection and retention of your data is necessary for sending and receiving the newsletter. Therefore, we collect your email address as well as date and time of the newsletter subscription. You have to give consent before you can subscribe to our newsletter. We will only send the newsletter if you have expressly consented (double-opt-in).

Your data will be retained until you unsubscribe from the newsletter.

You have the right to withdraw your consent at any time with effect for the future to unsubscribe from the newsletter. You can either do this by clicking on the unsubscribe link in the newsletter email or by email to marketing@zevhub.co.uk  

10. Customer surveys

If you participate in our surveys, we will always ask you for your consent before processing personal data according to GDPR. You can always withdraw your consent by writing an email to dataprotection@zevhub.co.uk  

Additionally, technical data needs to be collected from your browser when participating in the survey. This is technically necessary to display the website, perform the survey and ensure stability. In order to do so, we collect technical personal data, e. g. your IP address, time zone and data about your browser. This data is necessary to perform the survey. It is only used temporarily to display the survey and it will not be part of the survey or its analysis. 

11. Social Media

We operate online presences in various social media platforms (see list below). This allows us to communicate with users and represent our company.

We would like to point out that user profiles can be created in the social media, e.g. in order to play relevant advertising to you. However, we have no influence on this data processing. When using such a platform, the data is collected and processed by the respective operator of the platform. This may also occur if you are not registered on a social media platform.

 Details regarding the data processing of the individual platforms, your right to object and your data subject rights can be found on the respective platform. We are represented on the following platforms:

  • Facebook: https://www.facebook.com/about/privacy

The aforementioned social media platforms process your personal data outside the European Union and the United Kingdom. For further information, please refer to the data protection information of the respective platform operator.

Your data will be processed on the basis in accordance with GDPR as long as your fundamental rights and freedoms are not overridden by these interests. Our legitimate interest is to customise our content to the site visitors and to increase the quality of our content as well as being able participating in modern public relations.

12. Service providers, third parties and international data transfers

In order to provide this website and for the aforementioned purposes, your data may be passed on to service providers supporting us (e.g. website hosting and support, evaluation of social media data by marketing agency), which we have of course carefully selected and commissioned in writing.

These service providers are bound by our instructions and are regularly monitored by us.

Categories of recipients:

  • Customer support service provider

  • IT service providers

  • Marketing solutions provider

  • Publicity firm

Your data will otherwise only be passed on to other third parties if this data protection declaration expressly refers to this or if we are legally obliged to do so.

13. Your rights

13.1. Your rights

You have the right to ask us to confirm whether personal data concerning you is being processed; if this is the case, you have the right to obtain information about this personal data and the information specified in GDPR.

You have the right to demand that we correct incorrect personal data relating to you without delay and, if necessary, complete incomplete personal data.

You have the right to demand from us that personal data concerning you be deleted immediately if one of the reasons listed in GDPR applies in detail, e.g., if the data is no longer required for the purposes pursued (right to deletion).

You have the right to request us to restrict processing if one of the conditions listed in GDPR is met, e.g., if you have lodged an objection to processing, for the duration of the examination by us.

You have the right to object at any time to the processing of personal data concerning you for the purposes of direct marketing. We will then no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

You have the right to revoke any consent you have given us at any time with effect for the future (right of revocation).

You have the right to receive from us the data concerning you which you have provided us with in a structured, common and machine-readable format. You may also transmit this data to other bodies or have it transmitted by us (right to data transferability).

To exercise your rights, please contact: ev@zevhub.co.uk  

13.2. Complaint with the data protection authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority if you believe that the processing of personal data concerning you is in breach of GDPR. 

14. Data Security

We also use technical and organisational security measures to protect personal data that is collected or collected, in particular against accidental or intentional manipulation, loss, destruction or against attack by unauthorised persons. Our security measures are continuously improved in line with technological developments.

When using our website, your personal data is encrypted using SSL/TLS technology to prevent access by unauthorised third parties. 

15. Version and updates of this privacy statement

We will update our data privacy policy from time to time as our data processing is subject to changes. You will find the most up to date data privacy policy in our privacy information page www.zevhub.co.uk . You can also contact us (ev@zevhub.co.uk ) to ask for the latest version.